Policies
Return & Refund Policy
Published by TexasCarOasis LLC, operating as Texas Car Oasis · Hillsboro, Texas
At Texas Car Oasis, we stand behind the quality of our products and want every customer to shop with confidence. Your satisfaction is our priority.
30-Day Satisfaction Guarantee
We offer a 30-day return policy on all products, opened or unopened.
If you're not satisfied with your purchase for any reason, you may request a return within 30 days of receiving your order.
This applies to all Texas Car Oasis products, including car care kits, individual cleaning products, microfiber towels, brushes, applicators, and accessories.
How to Start a Return
To request a return, contact us through our website at www.texascaroasis.com within 30 days of delivery.
Please provide your order number and a brief explanation of your return request.
Our team will provide instructions on how to complete your return.
Return Shipping
Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
If we made a mistake with your order, we'll make it right at no additional cost.
Refunds
Once we receive and process your return, your refund will be issued to your original payment method.
Approved refunds are typically processed within 5-10 business days. Your financial institution may require additional time.
Original shipping charges are non-refundable unless the return is due to our error or otherwise required by law.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
We'll work quickly to resolve the issue with a replacement, refund, or another appropriate solution.
Our Promise
We believe great products should come with great customer service. That's why we offer a simple, hassle-free 30-day return policy, even if you've already opened or tried our products.
Your satisfaction matters, and we're committed to making every Texas Car Oasis experience a great one.
For assistance, visit www.texascaroasis.com.
TexasCarOasis LLC is the company behind the Texas Car Oasis brand.